🛍 Orders & Products

Q: How can I place an order?
A: Simply browse our product categories, add items to your cart, and proceed to checkout. Follow the steps to complete your order.

Q: Do I need to create an account to order?
A: Yes, creating an account is required to view certain wholesale products and complete your purchase.

Q: Are all products available for wholesale?
A: Some products are exclusive to members. You’ll need a membership plan to access full product listings and wholesale pricing.

💳 Payments

Q: What payment methods do you accept?
A: We accept direct bank transfer, and other secure payment methods depending on your location. Details are shared at checkout.

Q: How do I pay via bank transfer?
A: After placing your order, you’ll receive our bank details. Once payment is confirmed, your order will be processed and shipped.

🚚 Shipping & Delivery

Q: Do you offer nationwide delivery?
A: Yes, we offer free shipping across the UK and next-day delivery to major cities (for eligible orders).

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or SMS.

👥 Membership Plans

Q: What’s included in the membership?
A: Members get access to full product catalogs, discounted prices, exclusive products, and priority support.

Q: How do I activate my membership?
A: After selecting a plan and sending payment (via bank transfer or other method), your membership is manually activated within 24 hours.

🔐 Account & Privacy

Q: Is my information safe on your site?
A: Absolutely. We use secure technology to protect your data. Read our Privacy Policy for full details.

Q: Can I update my account information?
A: Yes. Log into your account and go to your dashboard to update personal details or change your password.

❓ Need More Help?

Didn’t find the answer you were looking for?
📧 Email us at: contact@ptpillc.com

We’re always here to help!