At PTPI LLC, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help.
Returns
You have 30 calendar days from the date of delivery to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same product, please contact us before sending the item back.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or clearance sale restrictions. Any such exceptions will be clearly mentioned on the product page.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Shipping costs are non-refundable.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
PTPI LLC
📧 Email: contact@ptpillc.com
📍 Address: PO BOX 142, RANKIN, TX, 79778-0142
📞 Phone: +1 802-2314001